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H1

Service & Support

コンテンツ
Photo Studio

Photo Studio

The Main, Arcade Floor
Tel: +81-3-3221-4011
10:00 a.m. - 6:00 p.m.
Professional photo shootings in photo studio. Souvenir or ID photos.
Concierge

Concierge Desk

The Main, Lobby Floor
Garden Tower, Lobby Floor
Dial 9 for the operator.
8:00 a.m. - 9:00 p.m.
Contact the Concierge Desk for various arrangements during your stay including restaurants, theaters, and transportation.
Travel Agency

IACE Travel

The Main, Lobby Floor
Tel: +81-3-6684-1225
Weekdays: 8:00 a.m. - 6:00 p.m.
Saturdays: 9:00 a.m. - 4:00 p.m.
Closed on Sundays and national holidays
Railway and airline tickets and other domestic travel arrangements, international travel arrangements, cruising tours, etc.
Business Support Center

Daiichi Express

The Main, Lobby Floor
Tel: +81-3-3221-4309
8:00 a.m. - 6:00 p.m.
Closed on Sundays
Photocopying, faxes, mobile phones (rental / battery charging), business cards, gift wrapping, Internet connection, PC peripherals available for sale.
Airport Limousine Bus

Airport Transport Service Co., Ltd.

The Main, Lobby Floor
Dial 9 for the operator.
24 Hours
Contact the bell captain for reservations and further information.
Narita Airport <<->> Hotel & Haneda Airport <<->> Hotel
Car Washing Service

Premium Car Wash New Otani

Garden Tower Basement Parking Area
+81-3-3221-3400
10:00 a.m. - 8:00 p.m.
Closed on Sundays during May 7 to Aug 16
Hand car-washing and coating.
Required time: approx. 1.5 to 2 hours. Charge: approx. JPY6,100 and up. (* Tax not included.)
Currency Exchange

Hotel Front Exchange

The Main, Lobby Floor
Dial 9 for the operator.
Garden Tower, Lobby Floor
Dial 9 for the operator.
24 Hours
Currencies from 11 countries available for exchange into Japanese yen.
Mailing & Packaging Services

Daiichi Express

The Main, Lobby Floor
Tel: +81-3-3261-2616
8:00 a.m. - 6:00 p.m.
Weekends 8:00 a.m. - 8:00 p.m.
Mailing and packaging services for both Japanese and overseas destinations.
Express mail and suitcase delivery to Hotel New Otani Osaka also available.
Post Office / Cash Dispenser

Hotel New Otani Post Office

The Main, Arcade Floor 9:00 a.m. - 5:00 p.m.
Closed on weekends and national holidays.
ATM open 8:00 a.m. - 9:00 p.m. (Mon thru Sat.),
8:00 a.m. - 8:00 p.m. (Sundays and national holidays). Closed Jan. 1st thru 3rd.
Cashing from international credit cards (Cirrus, Plus, Maestro) available.
ATM

The Bank of Tokyo-Mitsubishi UFJ

The Main, Arcade Floor 6:00 a.m. - 0:00 midnight
Bank account withdrawals, wire transferring and cashing within Japan.
* Transactions using bankbooks or fixed deposit transactions are not accepted.
* For wire transfer services, cards for the Bank of Tokyo-Mitsubishi UFJ and the former Bank of Tokyo-Mitsubishi can be used.
(Cards of the former UFJ Bank and other banks are not accepted for wire transfers.)
Day Nursery

Baby Room

The Main, 3rd Floor
Tel: +81-3-3265-3579
Inquiries & reservations:
10:00 a.m. - 6:00 p.m.
(Service available 9 a.m. – 11 p.m.)
Qualified and experienced staffs provide reliable childcare service for 3-month-old infants to preschoolers. Reservation required by 6pm the previous day.
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