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Scope of Application

Article 1-1 Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations or generally accepted practices.
1-2 In the case when the Hotel has entered into a special contract with the Guest in so far as such special contract does not violate laws and regulations and generly accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

Application for Accommodation Contracts

Article 2-1 A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars: (1)Name of the Guest(s). (2) Date of accommodation and estimated time of arrival; (3)Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in Attached Table No. 1); and (4)0ther particulars deemed necessary by the Hotel.
2-2 In the case when the Guest requests, during his stay extension of the accommodation beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Conclusion of Accommodation Contract, etc.

Article 3-1 A contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
3-2 When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
3-3 The deposit shall be first used for the Total Accommodation Charge to be paid by the Guest, them secondly for the cancellation charge under Article 6 and thirdly for reparation under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charge as stated in Article 12.
3-4 When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shalt apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Special Contracts Requiring No Accommodation Deposit

Article 4-1 Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
4-2 In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Refusal of Accommodation Contracts

Article 5-1 The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases; (1)When the application for accommodation does not conform with the provisions of these Terms and Conditions; (2)When the Hotel is fully booked and no room is available; (3)When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation; (4)When the Guest seeking accommodation can be clearly detected as carrying an infectious disease; (5)When the Hotel is requested to assume an unreasonable burden in regard to his accommodation; (6)When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/or other unavoidable causes; and (7)When the Guest appears liable to conduct, or in fact conducts, himself in a disorderly manner, or when the Guest disturbs or annoys other guests, especially when the Guest is heavily intoxicated (as prescribed by Article 15 of the Chiba Metropolitan Ryokan Ordinance).

Right to Cancel Accommodation Contracts by the Guest

Article 6-1 The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
6-2 In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in Attached Table No. 2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charge in case of cancellation by the Guest.
6-3 In the case when the Guest does not arrive by 10:00 p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

Right to Cancel Accommodation Contracts by the Hotel

Article 7-1 The Hotel may cancel the Accommodation Contract under any of the following cases: (1)When the Guest is deemed liable to conduct and/or has conducted himself in a manner that contravenes the laws or acts against the public order and good morals in regard to his a accmmodation; (2)When the Guest can be clearly detected ascarrying an infectious disease; (3)When the Hotel is requested to assume an unreasonable burden in regard to his accommodation; (4)When the Hotel is unable to provide accommodation due to natural calamities and/or the causes of force majeure; (5) When the Guest appears liable to conduct, or in fact conducts, himself in a disorderly manner, or when the Guest disturbs or annoys other guests, especially when the Guest is heavily intoxicated (as prescribed by Article 15 of the Chiba Metropolitan Ryokan Ordinance); and (6)When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).
7-2 In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services which he did not receive during the contractual period.

Registration

Article 8-1 The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation : (1)Name, age, sex, address and occupation of the Guest(s); (2)For those except Japanese, nationality, passport number, port and date of entry into Japan; (3)Date and estimated time of departure; (4)Other particulars deemed necessary by the Hotel.
8-2 In the case when the Guest intends to pay his Accommodation Charge prescribed in Article 12 by any means other than Japanese currency, such as traveler's cheques, coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

Occupancy Hours of Guest Rooms

Article 9-1 The Guest is entitled to occupy the contracted guest room of the Hotel from 2:00 p.m. to 12:00 noon the next day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, exept for the days of arrival and departure. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows: (1)Up to 3 hours, 30% of the room charge; Until 3:00 p.m. 30% of the normal room rate. (2)Up to 6 hours, 50% of the room charge; Until 6:00 p.m. 50% of the normal room rate. (3)More than 6 hours, 100% of the room charge; After 6:00 p.m., 100% of the normal room rate.

Observance of Use Regulations

Article 10-1 The Guest shall observe the Use Regulations established by the Hotel, which are posted within the premises of the Hotel.

Business Hours

Article 11-1 The business hours of the main facilities, etc, of the Hotel are as follows, and those of other facilities,etc., shall be made known in detail by brochures as provided, notices displayed in each place, service directories in guest rooms and in other ways. (1)Service hours of front desk, cashier's desk,etc. A. Main lobby entrance: 24 hours B. Front reception: open 24 hours C. Exchange service: open 24 hours (2)Service hours (at facilities) for dining, drinking, etc. A. Breakfast SATSUKI(Lobby Fl.) 6:30a.m.-11:00a.m. B. Lunch KEYAKI (24th FI.) 11:30a.m.-2:00p.m. C. Dinner KIDOKORO(Lobby FI.) 5:30p.m.-9:00p.m. D. Room Service 7:00a.m.-10:00a.m. 5:30p.m.-11:00p.m. (3)Service hours of auxiliary facilities A. Banquet Reservations 9:30a.m.-7:00p.m. B. Beauty Salon 10:00a.m.-6:00p.m. C. Gift Shop 10:00a.m.-7:00p.m.
11-2 The business hours specified in the preceding Pragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such cases, the Guest shall be informed by appropriate means.

Payment of Accommodation Charges

Article 12-1 The breakdown and method of calculation of the Accommodation Charges, etc., that the Guest shall pay si listed in Attached Table No.1.
12-2 Accommodation Charges, etc., as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler's cheques, coupons or credit cards recognized by the Hotel at the front desk at the time of the departure of the Guest or upon request by the Hotel.
12-3 Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided fo him by the Hotel and that are at his disposal.

Liabilities of the Hotel

Article 13-1 The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest, the fulfillment or the nonfulfillment of the Accommodation Contract and /or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which the Hotel is not liable.
13-2 Even though the Hotel has received the "PASS MARK" (Certificate of Excellence of the Prevention Standard issued by the fire station), the Hotel is covered by Hotel Liabitity insurance in order to deal with unexpected fire and /or other disasters.

Handling When Unable to Provide Contracted Rooms

Article 14-1 The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest in so far as practicable with the consent of the Guest.
14-2 When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Payment of Accommodation Charges

Article 15-1 The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused to goods, cash or valuables deposited at the front desk by the Guest except in the cases when this has occurred due to causes of force majeure.
15-2 The Hotel shall compensate the Guest for damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not depositde at the front desk. However, for articles of which the kind and value has not been reported in advance by the Guest the Hotel shall compensate the Guest within the limit of JPY 500,000.

Custody of Baggage and/or Belongings of the Guest

Article 16-1 When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his check-in.
16-2 When the baggage or belongings of the Guest are found left behind after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article lest and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days including the day it is found; and after this period, the Hotel shall turn it over to the nearest police station.
16-3 The Hotel's liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

Liability in Regard to Parking

Article 17-1 The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as to shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

Liability of the Guest

Article 18-1 The Guest shall compensate the Hotel for damage caused through intention or negligence on the part of the Guest.

Attached Table No.1 Calculation method for Accommodation Charges, etc. (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)

  Contents
Total Amount to be paid by the Guest Accommodation
Charges
(1) Accommodation Charge (Room Charge)
(2) Service Charge (1) x 10%
(3) Tax
Meal
Charges
(4) Meals & Drinks (or Extra Meals & Drinks)
(5) Service Charge
(6) Tax
Other Charges (7) Telephone, Telex & Facsimile
(8) CATV (television)
(9) Laundry
(10) Other charges made during the guest's stay
(11) Tax

Remarks:

  1. "Accommodation Charge" includes breakfast, dinner and service charges in addition to the room charges when these meals are regarded as being part of an accommodation package.
  2. A fee of JPY 5,000 will be charged for the use of a sofa bed.
  3. Tax charges will be clearly indicated and itemized.

Attached Table No. 2
Cancellation charges (Ref. Paragraph 2 of Article 6)

Contract Number of Guests Date when / Cancellation of Contract is s Notified
No Show Accommodation Day 1 Days Prior to
Accommodation
Day
9Day Prior to
Accommodation
Day
20 Days Prior to
Accommodation
Day
Individual 1 to 14 100% 80% 20% - -
Group 15 to 99 100% 80% 20% 10% -
100 or more 100% 100% 80% 20% 10%

Remarks:

  1. The percentages signify the rate of cancellation charge to the Basic Accommodation Charges.
  2. When the number of days contracted is shortened, a cancellation charge for the first day shall be paid by the Guest regardless of the number of days shortened.
  3. When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy when accepted less than 10 days prior to the occupancy.(with fractions counted as a whole number).
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