Hotel New Otani Osaka is aware of its corporate social responsibility to strike a balance between the economy, society, and environment. In order to achieve sustained growth as a business and continue to be of service to the society, we endorse the United Nations Sustainable Development Goals and work toward the creation of a sustainable society.
About the United Nations' Sustainable Development Goals
The Sustainable Development Goals are a collection of 17 goals and 165 targets to be achieved by 2030, adopted at the UN summit meeting held in September 2015. Designed to eradicate poverty and build a sustainable society, these objectives are to be accomplished through collaborated efforts among all stakeholders including businesses, governments, non-profit organizations, etc.
・Eco-friendly room cleaning
Guests may choose to have their rooms cleaned in eco-friendly methods that avoid over-cleaning, thus saving water and reducing CO2 emissions.
・Water-saving
The water-saving device installed in the guestrooms reduces the use of water by approximately 50% without sacrificing the comfort of the guests.
・Eco-friendly amenity items and cutleries
Use of eco-friendly and sustainable amenity items and cutleries help reduce the burden on the environment.
＜Room amenities＞
The shampoo and conditioner offered as guestroom amenities are chemical-free with no artificial coloring or fragrances, their active substances being composed of natural plant-derived ingredients.
＜Cartons for take-away items＞
SATSUKI’s takeaway menus are offered in biodegradable cartons along with similar cutleries, that are made of dietary fiber.
＜Cutleries for take-away pastries＞
Patisserie SATSUKI offers eco-friendly CPLA* plastic cutleries (subject to additional charges) with its take-away desserts.
*CPLA (Crystallized Polylactic Acid) is a compostable plastic made of cornstarch and other plant-derived starches.
・Reduction of food loss
Reservations are required for all buffets at Hotel New Otani Osaka, thus enabling us to estimate the amount of food required. Food from the buffets is served by staff wherever possible, contributing to the minimization of food waste as well as ensuring enhanced food sanitation.
・“ZENB” menus
Named after the Japanese word for "whole", ZENB is a groundbreaking food product brand that aims to make the most out of the ingredients used. Menu items using ZENB products are offered at restaurants within the hotel.
・Hotel New Otani Osaka continues its endeavor to provide a delightful yet wholesome dining experience, working closely with farmers supplying our ingredient and their communities throughout Japan.
≪Sustainable Wellness menus≫
・SATSUKI’s Raisin Sandwiches
A sustainable sandwich cookie that uses soy butter, and cascara, which is the dried and ground skin and flesh of the coffee cherry that is said to have many health benefits.
・Multigrain “J-cereal” menus
“J-cereal” is Hotel New Otani’s original blend of eight grains used in a number of dishes served at our restaurants. The mixture includes foxtail and great millet, and amaranth from Iwate prefecture, and is rich in dietary fibers, proteins, vitamins, minerals, and polyphenols.
・Emergency drills
In light of its experiences during the Great Hanshin earthquake in 1995 and the Tohoku earthquake and tsunami in 2011, Hotel New Otani Osaka conducts fire and emergency drills three times a year in order to enhance and maintain our disaster resilience. The hotel also participates in the local community’s simulation drills regarding accommodation of and support for stranded commuters.
・Employee recognition program
Employees are recognized for exceptional service, response to medical emergencies and injuries, prevention of criminal acts or disasters, and other exemplary conducts. Staff are also honored for continuous service such as 20 or 25 years, which supports the improvement and sustention of work motivation and job satisfaction.
・Parental and care leave benefits
Hotel New Otani Osaka supports all employees who aspire to balance their career and family life by creating and maintaining an employee-friendly work environment.
・Employee training and self-development program
Training programs are offered so that staff may enhance basic and advanced skills as a business person and hospitality employee. Seminars on emergency first aid and food sanitation are also held.
・Corporate compliance
Hotel New Otani Osaka prohibits all forms of harassment and abuse in the workplace. All employees are required to undergo training programs to prevent such acts.
・LGBT friendly hotel
Hotel New Otani Osaka is an LGBT friendly hotel that provides a welcoming environment for all.
Our staff receive training on LGBTQ issues to ensure that our guests are treated in a sexuality-neutral manner. We aim to be a place where people can be themselves, regardless of skin colour, language, country, faith or sexuality.
・Acceptance of travelers at times of disasters
During natural disasters such as earthquakes, Hotel New Otani Osaka is ready to accept domestic and international travelers who are stranded, provide multilingual information regarding the status of public transportation, etc. to its guests, and offer all possible means of support to those in need.
・Anti-crime efforts
All staff members undergo training sessions to deal with incidents such as theft, sexual crime, etc., taught by instructors from the police department and other law enforcement authorities.
・Elimination of anti-social forces
Hotel New Otani Osaka is aware of its social responsibility and public mission. The hotel stipulates a basic guideline against anti-social forces in order to eliminate any relationships with such organizations or individuals, and advocate the eradication of such forces. The hotels within Osaka city cooperate and share information on fraudulent activities and other criminal behavior by antisocial forces, in an effort to prevent any crimes within the hotel.