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MEMBERSHIP
What is the difference between an international member and a Japanese member?
1. International members are issued a digital membership ID only 2. Japanese members must live in Japan. 3. Japanese members cards will also function as credit cards, thus certain entrance criteria must be met.
How can I update any changes I might make, i.e., change of job, new address, phone number, etc.
Simply follow steps on our easily navigated web site.
MEMBERSHIP CARDS
Can I use my membership card as a credit card?
International members cards are used for identification purposes only.They may not be used as credit cards.
I am already a registered member, but would like to acquire a card for my family.
The International club does not issue family or group cards. If you would like your family member to become a New Otani Club International member, please visit our web site and apply for each individual member.
New Otani Club Point Program
I am already a New Otani Club member. Do I need to revise my membership, make new registrations or applications to participate in the point program?
There is no need to make any changes. All members are eligible for the point program.
How can I earn New Otani Cub Points?
Points are awarded for stays or restaurant/bar uses that apply to all of the conditions given below. - The stay or restaurant/bar use must be booked directly with the hotel, via its official website or by phone. (Stays and restaurant/bar uses with no reservations are also eligible for points, if all other conditions are met. Stays and restaurant/bar uses for which the reservations is made through travel agents or external booking sites are not eligible for points, regardless of the method of payment.) - The member earning the points must stay at the designated hotel or dine at the designated restaurant/bar. - The membership ID of the member earning the points must be presented. - Payment must be made by the member earning the points, directly to the hotel by cash or credit card. (Payment on invoices may be eligible for points by special arrangement, if the invoiced company/organization is owned or managed by the member.)
What items are applicable to earn New Otani Club Points?
For stays, the room charge or package plan charge, taxes applied to such charges (consumption tax, accommodation tax, and bathing tax), and service charge are eligible to earn New Otani Club Points. For restaurant/bar uses, the food and beverage charge or package plan charge, taxes applied to such charges, and service charge are eligible. Please see the Point Program Terms and Conditions for items/charges not eligible for New Otani Club Points. (consumption tax, accommodation tax, and bathing tax), and service charge are eligible to earn New Otani Club Points.
If I receive aesthetic treatments in the hotel and ask for the payment to be charged to my room, are those treatment charges subject to New Otani Club Points?
Not unless aesthetic treatment is included in the accommodation package.
If a New Otani Club member makes a reservation for friend or family and pay for accommodation, without the member him/herself staying at the hotel, will New Otani Club Points be awarded for the payment?
No. New Otani Club Points are awarded ONLY WHEN THE MEMBER HIM/HERSELF STAYS at the hotel
When two New Otani Club members stay together in a twin or double room with JPY 42,000 rate, and pay JPY 21,000 each by cash or credit card, will each member receive New Otani Club Points respectively?
No. New Otani Club Points are awarded to each room, not to each member. The New Otani Club member who made the reservation receives New Otani Club Points for the payment of JPY 42,000.
How can I check how many points I have?
1. Though your New Otani Club web account. (You must log in.) 2. At the New Otani Club Counter (Tokyo or Osaka), or the reception of other New Otani group hotels within Japan.
Where can I redeem the points I have earned?
1. Through your New Otani Club web account. (You must log in.) 2. At the New Otani Club Counter (Tokyo or Osaka), or the reception of other New Otani group hotels within Japan.
Are there ways I can redeem points other than exchanging them for Reward Certificates or e-Vouchers?
No. You may only redeem your points for Reward Certificates or e-Vouchers.
Can I exchange redeemed Reward Certificates for e-Vouchers?
No. Redemption requests may not be canceled or changed once they have been made. Redeemed Reward Certificates or e-Vouchers may not be exchanged for the other.
RESERVATIONS
When I make a reservation, should I notify someone that I am a member?
1. Yes, please. In order to take advantage of any special offers and privileges, you must tell the clerk handling your reservation, either via phone or fax your New Otani Club membership number. 2. If you are making a reservation via our web site, you will need to enter your New Otani Club membership number in the space provided. 3. When enjoying the services at our restaurants or bars, please present your New Otani Club membership ID at the entrance.
Can I use my New Otani Club card to guarantee my reservation?
No, you must guarantee your reservation with a credit card or a cash deposit. Your New Otani Club member card does not function as such.
NEW OTANI CLUB WEB ACCOUNT
Where can I create a New Otani Club web account?
Visit the New Otani Club portal, and click on the "Login" link at the upper right corner, and select "Create web account". See here for more details.
I forgot my password.
Visit the New Otani Club portal, and click on the "Login" link at the upper right corner, and select "Forgot your password?". See here for more details.
I tried to create a web account but keep getting an error message.
Please make sure that you have entered an 8-16 character password in alphabets, or numerals. The email address you entered may already be used. (You cannot register an email address that is already used for a different account.)
What can I do through my web account?
1. Check you accumulated New Otani Club Points. 2. Change your registered email address. 3. Check the status of your e-Vouchers. 4. Change your contact information, etc. 5. Display your digital membership ID.