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Frequently Asked Questions Regarding Accessibility

Use of Wheelchairs

Do you have wheelchair-friendly guestrooms?

Yes, we do. Please inquire for availability.
Inquiries (Room Reservations): Phone 06-6949-3232 / Email osk-rm@newotani.co.jp

Do you have rental wheelchairs?
Yes, we have wheelchairs available for free, for use within the hotel premises. Please contact us in advance as availability is limited.
Inquiries (Bell Captain, via Operator): Phone: 06-6949-1111 / Email osk-rm@newotani.co.jp
Do you have wheelchair-accessible restrooms?
Yes, wheelchair-accessible restrooms are located on the 18th and 2nd floors, and in the 1st basement.
Do you have wheelchair-friendly restaurants?
All of the hotel restaurants can accommodate wheelchairs. Please inquire in advance as table and chair height differ for each restaurant.