Services & Facilities
Japanese Garden
Japanese Garden
The Main, Banquet Floor
The Main, Lobby Floor
Garden Court, 2nd Floor
6:00am - 10:00pm
A 400 year old Japanese garden covering 10 acres of the hotel property.
Entrance Floral Installation
The Main, Lobby Floor
Red Rose Garden
Red Rose Garden
The Main, 3rd Floor
A beautiful roof top garden of red roses, designed by the renowned English florist, Kenneth Turner.
A romantic setting for wedding ceremonies.
GARDEN POOL
Outdoor Swimming Pool
Japanese Garden - Location
Seasonal operation
The largest hotel pool in central Tokyo.
THE GOLDEN SPA NEW OTANI
Membership Sports Club
Garden Tower, 3rd Floor
Weekdays: 7:00am - 9:45pm
Weekends and national holidays: 10:00am - 8:45pm
A members-only sports club with gym, pool, sauna, etc.
*Spa guests must be 18 years or older.
FORTUNA
Spa Treatment
Garden Tower, 3rd Floor (within Golden Spa)
Tel: +81-3-3221-4222
11:00am - 8:00pm
Salon de Esthe
Massages & Treatments
The Main, Arcade Floor
Tel: +81-3-3221-4095
10:00am - 6:00pm
A beauty salon offering facial & body massages, body peeling treatments and Carita body treatment, etc.
Appointment required.
Workout Room
Workout Room
The Main, 3rd Floor 5:00am - 10:00pm
Garden Tower, 21st Floor 6:00am - 9:00pm
Jogging Course Map
Jogging Course Map
Available at the Concierge
Parking lot (capacity: 760)
Parking
The Main & Garden Tower
24 Hours
Charging Station for Electric Vehicles
EV Charging Station
The Main bldg, basement parking lot
24 hours
ROUND CONCIERGE KIOICHO
Car Washing Service
Garden Tower basement parking lot
10:00am - 7:00pm
LUUP
Micromobility Vehicle Sharing Service
A total of 50 e-scooters and e-bikes are available from a shared service, at ports outside The Main bldg and Garden Tower.
Garden Chapel
Garden Chapel （Christian）
Shogetsu-Tei within Japanese Garden Location
8:30am - 10:00am
Seiseian
Tea Ceremony Room
Garden Tower, 7th Floor
Dial 9 for the operator
11:00am - 4:00pm
ROLLS-ROYCE MOTOR CARS TOKYO
Car Dealer
Garden Court, 1st Floor
10:00am - 6:00pm
*Closed on the 2nd and 4th Wednesdays of each month
Babysitting Service
Experienced babysitters will look after your child in your guestroom.
Baby Room
Day Nursery
The Main, 3rd Floor
Service available 9:00am - 11:00pm
Photo Studio
Photo Studio
The Main, Arcade Floor
10:00am - 6:00pm
Tel: +81-3-3221-4011
Professional photo shootings in photo studio. Souvenir or ID photos.
Concierge Desk
Concierge
The Main, Lobby Floor
Dial 9 for the operator.
8:00am - 6:00pm (Until March 31, 2025)
8:00am - 7:00pm (From April 1, 2025)
Daiichi Express
Business Support Center
The Main, Lobby Floor
Weekdays: 9:00am - 12:00 noon & 1:00pm - 5:00pm
* Closed on weekends and national holidays
Airport Limousine Bus
Airport Transport Service Co., Ltd.
Departure Point: The Main, Banquet Floor entrance
Taxi Stand
The Main, Lobby Floor
Garden Tower, 1st Floor
Currency Exchange Machines
Currency Exchange
The Main bldg, Lobby Floor
Garden Tower, Lobby Floor
24 hours
Parcel Packing & Shipping
Shipping/mailing services
The Main, Lobby Floor
8:00am - 5:00pm
Post Office
Post Office / Cash Dispenser
The Main, Arcade Floor
9:00am - 5:00pm
Closed on weekends and national holidays.
Japan Post Bank ATM
ATM
Weekdays & Saturdays: 8:00am - 9:00pm
Sundays & holidays: 8:00am - 8:00pm
Inside post office on the Arcade fl, The Main bldg
Business Center
Business Center
The Main 3rd Floor
Internet Access
Internet Access
Free Internet access and Wi-Fi are available in the following hotel facilities.
Patisserie SATSUKI
Bread & Cake
The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 8:00pm
Original hotel bread, croissants and pastries available for take out.
PIERRE HERMÉ PARIS
French Patisserie
The Main, Lobby Floor
Tel: +81-3-3221-7252
11:00am - 8:00pm
World renowned patissier offers his latest collection of sweets and pastries for take out.
Mon Reve Costume Salon
Formal Wear Rentals
The Main, Arcade Floor
10:00am - 6:00pm
* Closed on Tuesdays
Rainbow
Flower Shop
The Main, Lobby Floor
Mon-Thu: 11:00am - 5:00pm
Fri-Sun & holidays: 11:00am - 6:00pm
New Otani Shop
New Otani Original Shop
The Main, Arcade Floor
10:00am - 6:00pm
Sunroser Akasaka
Shops in Garden Tower Fashion Plaza
Garden Tower 1st & 2nd Floor
Open hours vary per store.
Over 100 designer boutiques and fashion stores covering two floors of the Garden Tower and Garden Court.
The Main Shopping Arcade
Shops in The Main Bldg
The Main Lobby & Arcade Floor
Open hours vary per store.
New Otani Laundry Service
Laundry Service
Garden Tower, 1st Floor
11:00am - 5:00pm
Closed on Tuesdays, Thursdays, Sundays & national holidays
FamilyMart
Convenience Store
Garden Court, 2nd Floor
7:00am - 11:00pm
Sakagami Repas
Food Shop
Garden Tower, 1st Floor
9:00am - 7:00pm
Shoe Shine
Shoe Shine Service
The Main, Arcade Floor
10:00am - 4:00pm
Closed on weekends and national holidays
Kaizosha Salon
Souvenir Shop
The Main, Lobby Floor
10:00am - 7:00pm
New Otani Beauty Salon
Beauty Salon
The Main, Arcade Floor
Garden Tower, 3rd Floor
10:00am - 6:00pm
* Closed on Tuesdays
Hair Salon ONO
Barber Shop
The Main, Arcade Floor
Weekdays: 10:00am - 7:30pm
Weekends & holidays: 10:00am – 7:00pm
New Otani Clinic
Medical Clinic
The Main, Arcade Floor
10:00am - 4:45pm
Closed from 12:45pm to 2:00pm & Sat. Sun. & national holidays
Tohto Clinic
Medical Clinic
Garden Tower, 2nd Floor
Weekdays: 9:00am - 12:30pm / 2:00pm - 4:30pm
Saturday: 9:00am - 12:00 noon
Closed Sun. & national holidays
Ohyama Dental Clinic
Dentist
The Main, Arcade Floor
Weekdays: 10:00am - 6:00pm
Saturdays: 10:00am - 5:00pm
Closed from 1:00pm to 2:00pm & Sun. & national holidays
Kaizosha Drug Store
Drug Store
The Main, Lobby Floor
10:00am - 6:00pm
In-room Massage
11:00am - 2:00am
RenaTus
Beauty Treatments
Garden Court, 2nd Floor
11:00am - 8:00pm
Designated Smoking Areas
The Main: Lobby Floor, Arcade Floor & 16th Floor
Garden Tower: Lobby Floor & Banquet Floor
Morning Shuttle Bus Service
Shuttle Bus
Departure Point: The Main, Banquet Floor entrance
EXECUTIVE HOUSE ZEN
EXECUTIVE HOUSE ZEN
