Please note that there are some temporary changes in the services listed below. For more details please visit the following link:
Service Guide
Basic Information
Check-in/Check-out Hours
Check In From 3:00pm Check Out Until 12:00 noon
- Guests staying in EXECUTIVE HOUSE ZEN, please come to the ZEN Lounge located on the 11th floor of "The Main".
The reception is open:
| EXECUTIVE HOUSE ZEN | 8:00am-10:00pm |
|---|---|
| The Main | 24 hours |
| Garden Tower | 8:00am-9:00pm |
Guest Room Services
Extra Beds
Extra beds are available for triple occupancy (subject to extra charge). Please inquire for more details.
- Subject to availability.
- Not available in some rooms.
- Slippers, "yukata" robes, and tooth brushes for small children, as well as bed rails are available upon request.
- Not available in EXECUTIVE HOUSE ZEN.
- The above price includes tax and 15% service charge.
Internet Access
Wireless and wired Internet access is available free-of-charge in all hotel facilities.
Laundry Service
Laundry, dry cleaning and pressing services are available for an extra charge.
Room Service
Food and beverages can be enjoyed in the privacy of your own room.
Hours:
| EXECUTIVE HOUSE ZEN/The Main | 6:00am-0:00 midnight |
|---|---|
| Garden Tower | 6:00am-0:00 midnight |
Membership Sports Club
THE GOLDEN SPA NEW OTANI
The Golden Spa is a membership sports club with facilities such as gym, pool, tennis courts and golf driving range.
Hotel guests may enjoy the gym, pool and sauna at a visitor's fee: ¥5,000 (* Tax not included.)
Early bird rate (Weekdays 7:00am-10:00am): ¥3,000 (* Tax not included.)
Special discount rate available for New Otani Club members.
Located on 3rd floor, Garden Tower
Hours:
| Weekdays | Sat., Sun. & Holidays | |
|---|---|---|
| Sauna | 7:00am-10:00pm | 10:00am-9:00pm |
| Gym, Pool | 7:00am-9:45pm | 10:00am- 8:45pm |
- Other facilities/services such as tennis court, golf driving range and massages require an additional fee. For further details including hours, please contact the Golden Spa at 81-3-3265-9611.
- Spa users must be 18 years or older.
Hotel Facilities and Services
Parking
Free of charge for hotel guests. (Normal rate ¥500/30 min.)
Total capacity 760
Business Center
Hotel guests have access to conference rooms and workstations.
Workout Room
A workout room with various training equipment is available to hotel guests at no additional charge.
| 3rd floor, The Main | 5:00am-10:00pm |
|---|---|
| 21st floor, Garden Tower | 6:00am-9:00pm |
Notice of Closure of the Workout Room
Thank you for your patronage to Hotel New Otani Tokyo.
Please note that the Workout Room on the 3rd floor of The Main building will be closed as follows, due to maintenance.
January 6-February 3, 2025
*Please use the Workout Room on the 21st floor of the Garden Tower during this period.
We apologize for the inconvenience and thank you for your kind understanding on this matter.
Hotel Management
Assistance for Guests with Small Children
Additional amenities and services are available for guests travelling with small children.
Morning Shuttle Bus Services
The following shuttle bus services are available (free-of-charge) to nearby business districts on weekday mornings:
- Akasaka / Aoyama Route
- Tameike-Sanno Route
Reservation Contacts
Tel: +81-(0)3-3234-5678
(Room Reservations)